How Serious on Service Are We?

Every day we monitor how well we’re living up to our customer service promise.

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Delivered in full, on time.

DIFOT is a performance measurement that tells us how consistently we’re delivering completed orders within promised timeframes. It’s hard to be perfect all the time, but we aim to be consistently above 95%.

Net Promoter Score is a monthly reality check on the Motus customer experience involving a simple survey of randomly selected customers.


MOTUS on Service,



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We'll get in touch as soon as we can.